We want every Damy & Sush piece to feel just right the moment it arrives. If something isn't perfect, we've made it simple to make it right.

15-Day Easy Returns

You have 15 days from the date of delivery to return any unworn piece — in its original packaging with tags intact — for either a refund or an exchange.

A flat 5% return processing fee applies to refunds only, covering reverse-courier and inspection. Exchanges are completely free.

What's Eligible

•Wrong item received
•Size or fit issues (rings, bangles)
•Defective on arrival

What's Not Eligible

•Earrings — for hygiene reasons (industry-wide policy)
•Personalised pieces
•⁠ Items showing signs of wear, alteration, scratches, or damage.
•Returns initiated after 15 days

How to Initiate a Return

1. WhatsApp us at +91-9871144495 or email contact@damysush.com with the subject line "Return – [Order #]" and your contact number.

2. Our care team will respond within 24 hours with return shipping instructions.

3. Once we receive and inspect your piece, your refund is processed within 5–7 business days to the original payment method.

For exchanges, your replacement is dispatched as soon as we receive the original — no waiting on inspection.

Need help? Reach out on our WhatsApp Care line at +91-9871144495 , and our team will assist you.

Every Damy & Sush piece is hand-crafted with diamond-grade moissanite, premium CZs, or cultured pearls — set in 925 sterling silver or 18K gold-plated demi-fine bases, depending on the collection you bought your piece from. With a few simple habits, your jewellery will keep its sparkle for years. And if it ever needs a refresh, our Lifetime Shine Promise has you covered.

The 'Last On, First Off' Rule

The single most important habit. Put your jewellery on after makeup, perfume, lotion, and hairspray. Take it off before showers, workouts, or swimming. This one habit prevents the majority of wear-and-tear we see.

What to Avoid

Direct contact with:
•⁠  ⁠Water — chlorinated pools, sea water, hot showers, steam
•⁠  ⁠Perfumes, deodorants, hand sanitizers
•⁠  ⁠Lotions, sunscreen, hair sprays, oils
•⁠  ⁠Harsh chemicals and cleaning agents
•⁠  ⁠Saunas, steam rooms, and extreme heat

These shorten the life of the gold plating and can dull the stones' brilliance over time.
Also avoid hard contact — knocking your piece against surfaces, sleeping in it, or wearing it during heavy housework. Moissanite is very hard, but settings can loosen with impact.

How to Store

Store each piece separately in its original Damy & Sush pouch or box. This prevents pieces from scratching each other and protects the plating from atmospheric moisture.
Keep your jewellery in a cool, dry place — away from direct sunlight, radiators, or humid bathrooms. For long-term storage, an airtight pouch slows the natural oxidation of silver.

To Clean

Gently wipe each piece with the polishing cloth included in your packaging — or any soft, lint-free fabric. That's all it needs.

A Note on 925 Sterling Silver

Real silver is naturally prone to slight oxidation over time — especially in humid climates. This isn't a defect; it's actually how you know your silver is genuine. A gentle wipe with the polishing cloth brings the shine right back.

A Note on 18K Gold Plating

Our gold plating is hand-finished for richness, but like all gold-plated jewellery worldwide, it gradually fades with daily wear and exposure to chemicals. With proper care, expect 12–18 months of beautiful wear before any noticeable fade.
When your piece needs a refresh, our Lifetime Shine Promise covers the complimentary replating.

When in Doubt

If you're ever unsure — whether it's safe to wear in a specific situation, or how to clean a delicate piece — message us on WhatsApp at +91-9871144495. Our stylist team usually responds within a few hours.

We want your Damy & Sush to be with you for the long run. We've made it easy for it to be.